Theories of Organizational and Social Systems: Utilizing Systems Theory in Evaluating a Case Management Governmental Organization

This paper integrates seminal authors of systems theory and current research knowledge to evaluate a social service organization. Using systems theory, this paper presents a micro and macro analysis of a social service case management system to suggest a holistic approach that adds behavioral health services to home care for the homebound elderly. Changing from an industrial to an information age requires a cultural change of trust, for supervisors to learn and use counseling skills, and to manage for results.